The Little Blue Owl Trading Terms and Conditions
Our main trading address is Upper Brockington, Bredenbury, Bromyard, Herefordshire HR7 4TH.
Welcome to thelittleblueowl.co.uk website terms and conditions of use. Please read these carefully as they affect your rights and liabilities under the law and set out the terms under which thelittleblueowl.co.uk makes items available to you via www.thelittleblueowl.co.uk.
We recommend you revisit these pages regularly to be kept informed of any changes to our terms and conditions, as we reserve the right to change and update from time to time.
thelittleblueowl.co.uk is an independent family run business and was established in 2011. Based in the countryside and holding firm roots there, thelittleblueowl.co.uk stands for an individual approach; treating customers as valued individuals, they are not a number but a name and are always treated with respect.
1. Use of this Website
Materials on this website are displayed solely for the purposes of promoting thelittleblueowl.co.uk range of products and services. All rights including copyrights are owned by thelittleblueowl.co.uk
1.1 Accuracy of Content
We reserve the right to modify or withdraw temporarily or permanently this website or microsites (or any part thereof) with or without notice.
2. Making a Purchase
Shopping with thelittleblueowl.co.uk is easy:
2.1 Stock Availability
We strive to ensure that we have adequate stock of all items and that stock levels shown on this website are current. At certain times some items may however be out of stock, and although we always try to get stock replenished, this is not always possible. In order to ensure an item is in stock we recommend phoning our customer services to check 01885 448118. In some circumstances we may be out of stock at the time of dispatch and we will notify you accordingly
2.2 Purchasing Online
Upon entering the checkout you will be asked for the cardholder's name and address, and delivery details, if these are different. You warrant the personal information which you are required to provide as a customer is true, accurate, current and complete in all respects. You agree not to impersonate any other person or entity or to use a false name, or a name that you are not authorized to use.
2.3 Trouble placing an order online
We do have anti-fraud measures in place that may automatically fail any credit or debit card. If your transaction has failed, please try the following:
2.4 Purchasing by phone
We appreciate you may prefer to place an order by phone. Therefore, please contact us and we shall be happy to help – 01885 448118. For ease and speed please have all your details to hand - product reference, delivery details, payment method etc.
Your order is an offer to buy from us, nothing we do or say will amount to any acceptance of that offer, until we actually dispatch an item to you, at which point a contract will be made between us. At any point until then we may decline to supply an item to you, upon which we shall contact you and advise you.
If for any other reason beyond our control we are unable to supply a particular item, we shall not be liable to you except to ensure that you are not charged for that item.
We currently offer three UK mainland delivery options, please note the estimated delivery times
3.1 UK Standard Delivery £3.95 - up to 5 working days
UK Standard Delivery is free (to UK mainland addresses) on all orders over £75. This offer may be withdrawn at anytime and does not include premium delivery services or the exchange of items.
3.2 UK Mainland Carrier Delivery £5.00 - 1-3 days
In practice your delivery could arrive the next working day, but typically it is likely to arrive within 48 hrs (3 working days maximum). The package will be delivered with Interlink-Express Monday to Friday between 9am to 5pm (excl. bank holidays) and will require a signature. You will also automatically receive the one hour time window for delivery from Interlink-Express, full details below.
3.3 UK Mainland Next Day Delivery £7.50
We use two methods of shipment for next day delivery depending on the item. The first is Royal Mail Special Delivery, which should be delivered before 1pm Monday-Friday (excluding Bank Holidays).
3.4 UK Mainland Saturday Delivery £25.00
This service is available on orders placed Monday-Friday before 12 noon for delivery on the following Saturday. Your order will be delivered with either Royal Mail or Interlink Express between 9am-5pm and will require a signature.
3.5 Interlink Express "One Hour Delivery Window"
Any one of the above methods of shipment may be delivered with Interlink Express. Interlink Express have introduced a new "one hour delivery window" which works as follows:
3.6 Applicable to all U.K. deliveries
If there is no one at the address the carriers will attempt delivery to a neighbour and obtain a signature - a card will be left at your address stating where the parcel has been left. If you do not want your parcel left with a neighbour please leave a signed note explaining where the delivery may be left - Interlink Express will take the note as authorisation and the delivery will be left where requested. This is done at your own risk. If it is not possible to do this, the parcel will be returned to your local branch for collection by you. A second delivery attempt is available upon your contacting the carrier within 5 working days of receiving the card and arranging this, after this the parcel will be returned to webury.com, where a subsequent redelivery will be chargeable to you.
3.7 International Deliveries*
International shipping costs are provided as an estimate only, In the majority of cases the price illustrated below is correct. However, due to some destinations and the weight of some goods, this may vary - in this instance we shall contact you with a quote prior to dispatch.
* We reserve the right to quote a higher delivery charge for orders containing unusually bulky or heavy items.
3.8 Short delivered/damaged goods
Notification of goods short delivered or damaged in transit must be received by us in writing within 3 days of delivery. Failure to comply with these instructions may invalidate subsequent claims.
3.9 Part Orders
Should we be unable to fulfill all of your order, we shall dispatch items currently available and the balance of your order will follow as soon as stock has been received.
3.10 Gift Wrapping Service £3.50
If you would like your order gift-wrapped and a hand-written tag attached it is no problem.... simply select this option at the Checkout.
We hope that any product that is purchased through the webury.com group will meet your expectations. However, should you wish to return an item then we offer a refund or an exchange service.
4.1 Faulty Items
Some but not all items are sold with a 12 months warranty, if you have any problems with your purchase we can offer help and assistance.
4.2 Promotion/Offers Return
If you received a free product or a promotional offer with your order, and this order then needs to be returned for a refund, or is to be exchanged for a different product, we would require the free item / offer to be returned to us also.
4.3 Returning for a Refund
Once we have received and inspected the returned item we shall then proceed with the refund. Refunds can only be made to the original card of purchase. If the card has expired we shall need to contact you to obtain the updated information.
4.4 Returning for an Exchange
For security reasons we do not keep payment details once an order has been processed and dispatched. A repeat postage charge is applicable to all exchanges; please either enclose a cheque (made payable to webury.com) for postage costs £3.95 standard delivery, £5 carrier delivery or £7.50 for next day delivery or we can contact you to gain card details, however if it is more convenient then please contact us on freephone 01885 448118.
5. Limitation of Liability
The liability of thelittleblueowl.co.uk and any of its microsites in contract (including negligence of breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance of this contract shall be limited to the price paid for the goods. Under no circumstances shall thelittleblueowl.co.uk or employees be liable for any form of indirect or consequential loss, costs or expenses as a result of this agreement or contract.
Reaching Us By Telephone: You can contact a member of our team between 8am and 6pm on Freephone 01885 448118. After hours please leave a message and we shall return your call on the next working day.
thelittleblueowl.co.uk do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.