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FRIENDLY SERVICE AND ADVICE

Delivery & Returns

Delivery

We currently offer three UK mainland delivery options, please note the estimated delivery times

are providing the item is in stock. We endeavour to dispatch your order within 24hrs but please allow up to 5 working days for delivery, unless advised otherwise.

When you come to purchase an item, an option is given to have the goods delivered to a different address to that of the cardholder. This can be used to deliver goods to work or friends etc.

UK Standard Delivery £3.95 - up to 5 working days

UK Standard Delivery is free (to UK mainland addresses) on all orders over £75. This offer may be withdrawn at anytime and does not include premium delivery services or the exchange of items.

UK standard deliveries are typically charged at £3.95 however in special circumstances, delivery may be less - these products are clearly marked "Small Packet Postage Item £2" on the website. All standard deliveries are sent using Royal Mail or Interlink Express and may take up to 5 days.

Most standard deliveries will require a signature.  

UK Mainland Carrier Delivery £5.00 - 1-3 days

In practice your delivery could arrive the next working day, but typically it is likely to arrive within 48 hrs (3 working days maximum). The package will be delivered with Interlink-Express Monday to Friday between 9am to 5pm (excl. bank holidays) and will require a signature. You will also automatically receive the one hour time window for delivery from Interlink-Express, full details below.

This service is only available for the U.K. mainland.

All carrier deliveries will require a signature unless we are requested to leave the parcel safe - in this instance as soon as the driver has left the parcel it becomes your responsibility and we are not liable for either damage or missing parcels.

UK Mainland Next Day Delivery £6.50

We use two methods of shipment for next day delivery depending on the item. The first is Royal Mail Special Delivery, which should be delivered before 1pm Monday-Friday (excluding Bank Holidays). 

The second method is Interlink Express and delivery will take place between 8am and 6pm Monday to Friday (excluding Bank Holidays). 

PLEASE NOTE THE FOLLOWING CONDITIONS APPLY FOR NEXT DAY DELIVERY:
1. Orders must reach our office by 12 noon the preceding day. Orders received after 12 noon may still be eligible for next day delivery although this is not always possible.
2. Orders received between 12 noon on Thursdays and 12 noon on Fridays will be delivered on the following Monday. Orders received after 12 noon on Friday, or on Saturday or Sunday will be delivered on the following Tuesday. 
3. We endeavour to stock all products, however at busy times of the year and occasionally due to suppliers, there may be times when we are out of stock of a product and we shall advise you accordingly.
4. All deliveries must be signed for by an adult over 18 years of age. If there is no one at the address the carriers will attempt delivery to a neighbour and obtain a signature - a card will be left at your address stating where the parcel has been left. 
5. Parcels can be left safe without a signature in a safe place, if requested, but from this point you the customer are liable for the goods and our carriers and webury.com will no longer be responsible.
6. Next day delivery is only available in mainland UK.

We cannot guarantee next day delivery however we will endeavour to reach this target and rarely experience any difficulties. In the event an item is not delivered we shall not be liable to refund the delivery charges.

UK Mainland Saturday Delivery £25.00

This service is available on orders placed Monday-Friday before 12 noon for delivery on the following Saturday. Your order will be delivered with either Royal Mail or Interlink Express between 9am-5pm and will require a signature.

PLEASE NOTE THE FOLLOWING CONDITIONS APPLY FOR SATURDAY DELIVERY:
1. Orders must reach our office by 12 noon the preceding day. Orders received after 12 noon may still be eligible for next day delivery although this is not always possible.
2. We endeavour to stock all products, however at busy times of the year and occasionally due to suppliers, there may be times when we are out of stock of a product and we shall advise you accordingly.
3. All deliveries must be signed for by an adult over 18 years of age. If there is no one at the address the carriers will attempt delivery to a neighbour and obtain a signature - a card will be left at your address stating where the parcel has been left. If it is not possible to do this the parcel will be returned to your local branch for collection by you. A second working day delivery attempt is available upon your contacting the carrier within 5 working days of receiving the card and arranging this, after this the parcel will be returned to webury.com.
4. Parcels can be left safe without a signature in a safe place, if requested, but from this point you the customer are liable for the goods and our carriers and webury.com will no longer be responsible.
5. Saturday delivery is only available in mainland UK.

Interlink Express"One Hour Delivery Window"

Any one of the above methods of shipment may be delivered with Interlink Express. Interlink Express have introduced a new "one hour delivery window" which works as follows:
- An email or text will be sent confirming the dispatch of your order and the due date for delivery
- On the day of dispatch a second email or text notification will be sent advising you of a one hour delivery window. This is normally accurate, however cannot be guaranteed, due to unusual circumstances. 
- If the day of delivery is not convenient you can easily reply to the email or text to liaise with Interlink Express for an alternative delivery day which may be more convenient.

Applicable to all U.K. deliveries

If there is no one at the address the carriers will attempt delivery to a neighbour and obtain a signature - a card will be left at your address stating where the parcel has been left. If you do not want your parcel left with a neighbour please leave a signed note explaining where the delivery may be left - Interlink Express will take the note as authorisation and the delivery will be left where requested. This is done at your own risk. If it is not possible to do this, the parcel will be returned to your local branch for collection by you. A second delivery attempt is available upon your contacting the carrier within 5 working days of receiving the card and arranging this, after this the parcel will be returned to thelittleblueowl.co.uk, where a subsequent redelivery will be chargeable to you.

International Deliveries*

International shipping costs are provided as an estimate only, In the majority of cases the price illustrated below is correct. However, due to some destinations and the weight of some goods, this may vary - in this instance we shall contact you with a quote prior to dispatch.

The prices quoted on our website include VAT at the current rate. If the order is being dispatched to a non-E.C. country then the VAT can be deducted. Responsibility for local taxes and duties on orders sent VAT free, lie with you the customer.

The international shipping costs are calculated according to the value and destination of your goods.

 

Order Value up to £40.00

Order Value £40.01 - £80.00

Order Value £80.01 - £225.00

Order Value £225 + £100 thereafter

Zone 1: Belgium, France, Netherlands, Germany, Luxembourg, Southern Ireland

£11.00

£18.00

£22.00

+ £15.00

Zone 2: Austria, Denmark

£11.00

£20.00

£24.00

+ £15.00

Zone 3: Czech Republic, Slovakia, Italy, Spain

£11.00

£23.00

£26.00

+ £15.00

Zone 4: Estonia, Finland, Hungary, Poland, Portugal, Slovenia, Sweden

£11.00

£28.00

£32.00

+ £15.00

Zone 5: Bulgaria, Latvia, Lithuania, Romania, Greece, Malta, Cyprus

£11.00

£37.00

£40.00

+ £15.00

Zone 6: Bosnia, Croatia, Iceland, Liechstenstein, Norway, Switzerland

£11.00

£42.00

£48.00

+ £15.00

Zone 7: Remaining countries

£30.00

£56.00

£67.00

+ £15.00

* We reserve the right to quote a higher delivery charge for orders containing unusually bulky or heavy items.

Returns

We hope that any product that is purchased through the thelittleblueowl.co.uk group will meet your expectations. However, should you wish to return an item then we offer a refund or an exchange service.

- We do ask that all products are returned to us within 14 days of receipt, in a saleable condition.
- You are required to take reasonable care of items. 
- All returns must be in their original condition with the labels attached and in the original packaging. (Goods which are not returned in a saleable condition may be refused a refund or exchange or may incur a handling/cleaning fee. Some of our items pick up dust/fluff/pet hair very easily - please ensure they are kept and folded in a clean environment).

Please fill in the returns form and enclose it with your parcel - the returns form will have been attached to your invoice or dispatch note. If this has been mislaid a copy can be downloaded from here

We do not offer a free returns service. Depending on the weight of the package Royal Mail Special Delivery is often the best method as this gives insurance and a proof of posting. However, if your parcel is heavy this can be expensive and the Royal Mail Standard Parcel method offers a similar service, however it takes slightly longer.

We regret we cannot be responsible for returned goods, which are lost or damaged in transit, therefore please return the goods using a method which records delivery and provides insurance.

Items to be exchanged will be subject to an additional delivery charge (£3.95, £5 or £6.50 depending on the level of service required).

Upon receipt of the goods we shall email you within 24hrs to advise you of this.